Abstract:

Recent researches have shown that TQM improves organization’s performance. However, little studies have been carried out, even as IEBC performance has been faced with a lot of quality performance issues that is why the researcher carried out a research on the above subject in West Pokot County, Kenya. The study achieved the following objectives: To establish how focus on the customer and problem prevention principle influence performance of IEBC in West Pokot County. The research is based on the assumption that the adoption of TQM principles influences the performance of the IEBC in West Pokot County. Ex post facto research design and descriptive research design was used. The target population in this case was 180232 registered voters of West Pokot County. The sample size was 399 respondents of which 8 were IEBC staff in the four constituency offices of the county. Questionnaires and interviews were used by the researcher to collect data and the pilot study was done in the...